WELCOME NEW MEMBERS
Thank you for your purchase! Whether you've booked a class, purchased a membership, or bought a gift card, we’re excited to have you as part of the Ascend community.
Below, you'll find helpful information about what to expect, how to find us, and how to make the most of your experience. If you have any questions, we're here to help!
How to Find Us
Ascend Fitness & Spa is located on the third floor of The Marriott at Key Tower.
- Enter through the Marriott lobby or via Il Venetian’s entrance.
- Take the elevator right outside Il Venetian’s front door to the third floor.
Address:
100 St Clair Ave NE,
Third Floor
Cleveland, OH 44114
What to Expect as a Member
As a member of Ascend Fitness & Spa, you have full access to our fitness center, spa, and wellness amenities, including:
- 24/7 fitness center access
- Unlimited fitness classes
- Steam room & infrared sauna (available during staffed hours)
- Personal training and wellness services (available for booking)
- On-site retail for fitness gear and essentials
Next Steps:
- Download the Ascend Fitness & Spa App to manage your membership and class bookings.
- Schedule a free fitness evaluation to personalize your wellness journey.
- Visit the front desk for a quick tour of the facility.
What to Expect for a Class
Joining us for a class? Here’s what you need to know before you arrive:
- Plan to arrive 10-15 minutes early to check in at the front desk.
- Locker rooms are available for changing and storing belongings.
- If this is your first class, let the instructor know so they can assist you.
Next Steps:
- Check the class schedule to confirm your session time.
- Download the Ascend App for easy class management.
- Need to reschedule? Contact us or adjust your booking in the app.
- Interested in becoming a member? Click here to learn more.
Questions? We're Here to Help!
If you need assistance, feel free to contact us or visit our front desk during staffed hours.
